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Author Topic: cant receive emails on a specific domain  (Read 2583 times)

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Offline medo.mine1

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cant receive emails on a specific domain
« on: 2015-10-30, 17:31:51 »
Hello :)
MR,
I added a new client with a new domain but can't receive emails only for his domain,
Mail works fine for all other clients
Thanks in advance.
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Offline MRatWork

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Re: cant receive emails on a specific domain
« Reply #1 on: 2015-10-30, 18:39:54 »
Make sure all domains must enable spf and dmarc via 'mail auth' in panel.
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Offline medo.mine1

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Re: cant receive emails on a specific domain
« Reply #2 on: 2015-10-30, 19:08:50 »
dmarc and SPF enabled but still not receiving emails

sh /script/fixmail
sh /script/restart-mail

and problem not solved

Thanks a lot for the fast reply :)

EDIT :
Can't even receive mails from websites hosted on same server.
and all other domains on the server can send and receive without problem.
« Last Edit: 2015-10-30, 19:13:29 by medo.mine1 »
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Offline MRatWork

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Re: cant receive emails on a specific domain
« Reply #3 on: 2015-10-30, 20:21:27 »
Quote from: medo.mine1 on 2015-10-30, 19:08:50
dmarc and SPF enabled but still not receiving emails

sh /script/fixmail
sh /script/restart-mail

and problem not solved

Thanks a lot for the fast reply :)

EDIT :
Can't even receive mails from websites hosted on same server.
and all other domains on the server can send and receive without problem.
Did you mean can't receive when send from website?.
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Offline medo.mine1

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Re: cant receive emails on a specific domain
« Reply #4 on: 2015-10-30, 20:34:36 »
No, can't receive any mail at all for this new client but all other clients can receive and send without problem
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Offline MRatWork

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Re: cant receive emails on a specific domain
« Reply #5 on: 2015-10-31, 02:14:46 »
Quote from: medo.mine1 on 2015-10-30, 20:34:36
No, can't receive any mail at all for this new client but all other clients can receive and send without problem

If you mean 'client' is 'customer/reseller' in Kloxo-MR term, there are something wrong with your dns setting for certain domains.
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