I requested the VPS provider to add the "quickbackup" into my SolusVM panel.

I created the backup successfully.
However, their support said that the backup files is resided in the panelbackup in VPS.
How do I go about download the backup files and where does the backup files actually located?
Is it going through by FTP, SSH or KloxoMr panel?
Please show us the easier way.
Thank you