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Forum Announcements / How long have you been on hold at Lufthansa?
« on: 2022-12-02, 13:03:29 »
Lufthansa airlines provide the best travel experience to its customers & provide them with different ways to reach the customer care team. Before reaching customer service, passengers always want to know, "How long have you been on hold at Lufthansa?" The answer to this depends upon the alternative you selected to contact them. In the forthcoming section, different options, along with the hold time, are mentioned.
Different mediums to reach Lufthansa Airline & their hold time
You can use the following options to talk to someone at Lufthansa Airlines. It must be noted that the Lufthansa hold time differs according to different communication mediums.
Reach Lufthansa by phone number: The most common method to reach the airline is the phone call option. You need to dial the official phone number, after which you will be provided different alternatives to specify your concern. You need to select one of the options defining your issue from the following interactive voice response menu:
Press 1: To book a flight
Press 2: To cancel/refund
Press 3: luggage-related issues
Press 9: Request a callback
After pressing one alternative, you will be connected to a corresponding representative. The hold time for this option is approximately 45-60 minutes.
Reach Lufthansa by live chat: Usually, people prefer to use this option to avail quick & instant response. To use this option, one needs to follow the given steps:
1)Visit the official Lufthansa Airline website.
2)Click on the chat icon under the contact us section & proceed to type & send your query.
3)You will be connected to the representative shortly. The hold time for this does not exceed more than 15-20 minutes.
Reach Lufthansa by filling out a contact form: If you wish, you can also reach the airline by filling out a contact form similar to sending an email. You need to fill in the mandatory information & click on the submit button. The hold time for this is approximately 1-2 days.
Different mediums to reach Lufthansa Airline & their hold time
You can use the following options to talk to someone at Lufthansa Airlines. It must be noted that the Lufthansa hold time differs according to different communication mediums.
Reach Lufthansa by phone number: The most common method to reach the airline is the phone call option. You need to dial the official phone number, after which you will be provided different alternatives to specify your concern. You need to select one of the options defining your issue from the following interactive voice response menu:
Press 1: To book a flight
Press 2: To cancel/refund
Press 3: luggage-related issues
Press 9: Request a callback
After pressing one alternative, you will be connected to a corresponding representative. The hold time for this option is approximately 45-60 minutes.
Reach Lufthansa by live chat: Usually, people prefer to use this option to avail quick & instant response. To use this option, one needs to follow the given steps:
1)Visit the official Lufthansa Airline website.
2)Click on the chat icon under the contact us section & proceed to type & send your query.
3)You will be connected to the representative shortly. The hold time for this does not exceed more than 15-20 minutes.
Reach Lufthansa by filling out a contact form: If you wish, you can also reach the airline by filling out a contact form similar to sending an email. You need to fill in the mandatory information & click on the submit button. The hold time for this is approximately 1-2 days.