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Author Topic: Emails Going to Spam  (Read 27347 times)

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Offline MRatWork

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Re: Emails Going to Spam
« Reply #15 on: 2013-09-07, 02:03:17 »
Is the same name hostname (inform from 'hostname -f') with information inside /etc/hosts?.

Let say. inform from 'hostname -f' is 'server.domain.com' and your ip is '123.123.123.123'. And then you set inside /etc/hosts as '123.123.123.123 server.domain.com server'?.
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Offline crossing

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Re: Emails Going to Spam
« Reply #16 on: 2013-09-07, 02:09:46 »
Code: [Select]
[root@trader ~]# hostname -f
trader.mysite.com
[root@trader ~]# nano /etc/hosts
  GNU nano 2.0.9              File: /etc/hosts

127.0.0.1   localhost localhost.localdomain localhost4 localhost4.localdomain4
::1         localhost localhost.localdomain localhost6 localhost6.localdomain6
188.211.51.92   trader.mysite.com trader
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Offline MRatWork

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Re: Emails Going to Spam
« Reply #17 on: 2013-09-07, 02:31:37 »
Try change to:
Code: [Select]
127.0.0.1 localhost.localdomain localhost localhost4.localdomain4 localhost4
::1 localhost.localdomain localhost localhost6.localdomain6 localhost6
188.211.51.92 trader.mysite.com trader
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Offline crossing

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Re: Emails Going to Spam
« Reply #18 on: 2013-09-07, 03:13:28 »
Same result  :roll:
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Offline MRatWork

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Re: Emails Going to Spam
« Reply #19 on: 2013-09-07, 03:25:39 »
Because related to network applications, need reboot.
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Offline crossing

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Re: Emails Going to Spam
« Reply #20 on: 2013-09-07, 22:10:18 »
I have made the modifications you said , reboot the server but the same, main site send mails to inbox and others domains emails sends to SPAM  :(
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Offline chrisf

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Re: Emails Going to Spam
« Reply #21 on: 2013-09-08, 00:55:17 »
http://forum.mratwork.com/viewtopic.php?f=15&t=19412

DKIM signing is NOT available in KloxoMR because of qmail-toaster.  I have posted the solution in the above tips and tricks forum.

This should help with the gmail problem. :)  Enjoy
« Last Edit: 1970-01-01, 01:00:00 by Guest »
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Offline crossing

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Re: Emails Going to Spam
« Reply #22 on: 2013-09-08, 03:07:37 »
Thank you chrisf. I managed to fix it, I didn't try it your tutorial yet. What I did is to change MX for all domains with main domain mx entry (ex. mail.mysite.com) than reboot. It worked like charm, all mails from all domains are sent inbox. The only problem was that I have to access all mails from all domains using the same browser address webmail.mysite.com. My old shared hosting plan was the same using Cpanel - I had to access the same webmail.mysite.com to access 5 sites emails. Now the big surprise : After that I remove it the new MX entry and is still working perfect even after server reboot ! And I can access webmail using each domain name (i.e. webmail.mysite1.com, webmail.mysite2.com).  I don't know why it works I just hope it will stay that way for good. What do you think ?
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Offline crossing

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Re: Emails Going to Spam
« Reply #23 on: 2013-09-08, 03:47:52 »
Strange.. only on one tested gmail account mails are received inbox, any other gmail address receive mails in SPAM, even main domain mail account is sending to SPAM  :(  It looks like I have to try your solution chrisf.
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Offline crossing

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Re: Emails Going to Spam
« Reply #24 on: 2013-09-09, 03:46:54 »
I followed all advices here but my mails are still going to gmail SPAM folder. Inside 'show original' I can see only one problem :

Code: [Select]
Received: from unknown (HELO tradePC) (suport@mysite.com@85.105.94.5)
Could this trigger gmail to make my message as SPAM ? If so, how to fix it ?
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Offline chrisf

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Re: Emails Going to Spam
« Reply #25 on: 2013-09-09, 20:53:33 »
YES that is a spf problem.  Send a message to this email address and report the response:

check-auth@verifier.port25.com

Be sure to include a subject and a small text in body.

You will get a response back.  Report it here.
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Offline crossing

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Re: Emails Going to Spam
« Reply #26 on: 2013-09-10, 01:36:52 »
Code: [Select]
This message is an automatic response from Port25's authentication verifier
service at verifier.port25.com.  The service allows email senders to perform
a simple check of various sender authentication mechanisms.  It is provided
free of charge, in the hope that it is useful to the email community.  While
it is not officially supported, we welcome any feedback you may have at
<verifier-feedback@port25.com>.

Thank you for using the verifier,

The Port25 Solutions, Inc. team

==========================================================
Summary of Results
==========================================================
SPF check:          neutral
DomainKeys check:   pass
DKIM check:         pass
Sender-ID check:    neutral
SpamAssassin check: ham

==========================================================
Details:
==========================================================

HELO hostname:  trader.adresemail.com
Source IP:      188.215.51.97
mail-from:      suport@adresemail.com

----------------------------------------------------------
SPF check details:
----------------------------------------------------------
Result:         neutral (SPF-Result: None)
ID(s) verified: smtp.mailfrom=suport@adresemail.com
DNS record(s):
    adresemail.com. SPF (no records)
    adresemail.com. TXT (no records)

----------------------------------------------------------
DomainKeys check details:
----------------------------------------------------------
Result:         pass
ID(s) verified: header.From=suport@adresemail.com
DNS record(s):
    private._domainkey.adresemail.com. 300 IN TXT "v=DKIM1; g=*; k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQDXxyGgqk/RaBv6HO/DwMZzohjY7x+aOOXNl80EQSCNkU+nr7JdyMyKu+WnRZPZgrvbCrGo6Nz4TzG4aha4XYsEObqt+HJ3qovcVQE4FaawMyCZxqsCD51unOf851HIDCLcMJo6LCevKb0MLJmY3VRShZPNWKQ1SNYWt34gIvJIMQIDAAAB"

----------------------------------------------------------
DKIM check details:
----------------------------------------------------------
Result:         pass (matches From: suport@adresemail.com)
ID(s) verified: header.d=adresemail.com
Canonicalized Headers:
    message-id:<D293ED61BA66437EB69CBBD080A0B80A@traderPC>'0D''0A'
    from:"AdreseMail"'20'<suport@adresemail.com>'0D''0A'
    to:<check-auth@verifier.port25.com>'0D''0A'
    subject:testing'0D''0A'
    date:Mon,'20'9'20'Sep'20'2013'20'22:35:24'20'+0300'0D''0A'
    mime-version:1.0'0D''0A'
    content-type:multipart/alternative;'20'boundary="----=_NextPart_000_0017_01CEADAC.DFFD6970"'0D''0A'
    dkim-signature:v=1;'20'a=rsa-sha1;'20'c=relaxed;'20'd=adresemail.com;'20'h='20'message-id:from:to:subject:date:mime-version:content-type;'20's='20'private;'20'bh=VHqE41t3jzZrKlY8owYiRdVz4gI=;'20'b=

Canonicalized Body:
    Acesta'20'este'20'un'20'mesaj'20'cu'20'mai'20'multe'20'par?i'20''EE'n'20'format'20'MIME.'0D''0A'
    '0D''0A'
    ------=_NextPart_000_0017_01CEADAC.DFFD6970'0D''0A'
    Content-Type:'20'text/plain;'0D''0A'
    '09'charset="iso-8859-1"'0D''0A'
    Content-Transfer-Encoding:'20'quoted-printable'0D''0A'
    '0D''0A'
    Hello,'0D''0A'
    '0D''0A'
    Just'20'a'20'test'20'message.'0D''0A'
    '0D''0A'
    ------=_NextPart_000_0017_01CEADAC.DFFD6970'0D''0A'
    Content-Type:'20'text/html;'0D''0A'
    '09'charset="iso-8859-1"'0D''0A'
    Content-Transfer-Encoding:'20'quoted-printable'0D''0A'
    '0D''0A'
    <HTML><HEAD></HEAD>'0D''0A'
    <BODY'20'dir=3Dltr>'0D''0A'
    <DIV'20'dir=3Dltr>'0D''0A'
    <DIV'20'style=3D"FONT-SIZE:'20'12pt;'20'FONT-FAMILY:'20''27'Calibri'27';'20'COLOR:'20'#000000">'0D''0A'
    <DIV>Hello,</DIV>'0D''0A'
    <DIV>&nbsp;</DIV>'0D''0A'
    <DIV>Just'20'a'20'test'20'message.</DIV>'0D''0A'
    <DIV>&nbsp;</DIV></DIV></DIV></BODY></HTML>'0D''0A'
    '0D''0A'
    ------=_NextPart_000_0017_01CEADAC.DFFD6970--'0D''0A'
   

DNS record(s):
    private._domainkey.adresemail.com. 300 IN TXT "v=DKIM1; g=*; k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQDXxyGgqk/RaBv6HO/DwMZzohjY7x+aOOXNl80EQSCNkU+nr7JdyMyKu+WnRZPZgrvbCrGo6Nz4TzG4aha4XYsEObqt+HJ3qovcVQE4FaawMyCZxqsCD51unOf851HIDCLcMJo6LCevKb0MLJmY3VRShZPNWKQ1SNYWt33gICJIkQIDAQAB"

Public key used for verification: private._domainkey.adresemail.com (1024 bits)

NOTE: DKIM checking has been performed based on the latest DKIM specs
(RFC 4871 or draft-ietf-dkim-base-10) and verification may fail for
older versions.  If you are using Port25's PowerMTA, you need to use
version 3.2r11 or later to get a compatible version of DKIM.

----------------------------------------------------------
Sender-ID check details:
----------------------------------------------------------
Result:         neutral (SPF-Result: None)
ID(s) verified: header.From=suport@adresemail.com
DNS record(s):
    adresemail.com. SPF (no records)
    adresemail.com. TXT (no records)

----------------------------------------------------------
SpamAssassin check details:
----------------------------------------------------------
SpamAssassin v3.3.1 (2010-03-16)

Result:         ham  (-4.4 points, 5.0 required)

 pts rule name              description
---- ---------------------- --------------------------------------------------
-2.4 RP_MATCHES_RCVD        Envelope sender domain matches handover relay domain
-1.9 BAYES_00               BODY: Bayes spam probability is 0 to 1%
                            [score: 0.0020]
 0.0 HTML_MESSAGE           BODY: HTML included in message
-0.1 DKIM_VALID_AU          Message has a valid DKIM or DK signature from author's
                            domain
 0.1 DKIM_SIGNED            Message has a DKIM or DK signature, not necessarily valid
-0.1 DKIM_VALID             Message has at least one valid DKIM or DK signature

==========================================================
Explanation of the possible results (from RFC 5451)
==========================================================

SPF and Sender-ID Results
=========================

"none"
      No policy records were published at the sender's DNS domain.

"neutral"
      The sender's ADMD has asserted that it cannot or does not
      want to assert whether or not the sending IP address is authorized
      to send mail using the sender's DNS domain.

"pass"
      The client is authorized by the sender's ADMD to inject or
      relay mail on behalf of the sender's DNS domain.

"policy"
     The client is authorized to inject or relay mail on behalf
      of the sender's DNS domain according to the authentication
      method's algorithm, but local policy dictates that the result is
      unacceptable.

"fail"
      This client is explicitly not authorized to inject or
      relay mail using the sender's DNS domain.

"softfail"
      The sender's ADMD believes the client was not authorized
      to inject or relay mail using the sender's DNS domain, but is
      unwilling to make a strong assertion to that effect.

"temperror"
      The message could not be verified due to some error that
      is likely transient in nature, such as a temporary inability to
      retrieve a policy record from DNS.  A later attempt may produce a
      final result.

"permerror"
      The message could not be verified due to some error that
      is unrecoverable, such as a required header field being absent or
      a syntax error in a retrieved DNS TXT record.  A later attempt is
      unlikely to produce a final result.


DKIM and DomainKeys Results
===========================

"none"
      The message was not signed.

"pass"
      The message was signed, the signature or signatures were
      acceptable to the verifier, and the signature(s) passed
      verification tests.

"fail"
      The message was signed and the signature or signatures were
      acceptable to the verifier, but they failed the verification
      test(s).

"policy"
      The message was signed but the signature or signatures were
      not acceptable to the verifier.

"neutral"
      The message was signed but the signature or signatures
      contained syntax errors or were not otherwise able to be
      processed.  This result SHOULD also be used for other
      failures not covered elsewhere in this list.

"temperror"
      The message could not be verified due to some error that
      is likely transient in nature, such as a temporary inability
      to retrieve a public key.  A later attempt may produce a
      final result.

"permerror"
      The message could not be verified due to some error that
      is unrecoverable, such as a required header field being
      absent. A later attempt is unlikely to produce a final result.


==========================================================
Original Email
==========================================================

Return-Path: <suport@adresemail.com>
Received: from trader.adresemail.com (188.215.51.97) by verifier.port25.com id h5ohfo11u9ch for <check-auth@verifier.port25.com>; Mon, 9 Sep 2013 15:35:24 -0400 (envelope-from <suport@adresemail.com>)
Authentication-Results: verifier.port25.com; spf=neutral (SPF-Result: None) smtp.mailfrom=suport@adresemail.com
Authentication-Results: verifier.port25.com; domainkeys=pass header.From=suport@adresemail.com
Authentication-Results: verifier.port25.com; dkim=pass (matches From: suport@adresemail.com) header.d=adresemail.com
Authentication-Results: verifier.port25.com; sender-id=neutral (SPF-Result: None) header.From=suport@adresemail.com
Comment: DomainKeys? See http://domainkeys.sourceforge.net/
DomainKey-Signature: a=rsa-sha1; q=dns; c=nofws;
  s=private; d=adresemail.com;
  b=j8RSCZXmzPjkDS8ZSK68hbgtoiop7P3rAC90KDeWscpEFargrvJcGjPWYF/K3iEM9LWZoMvoMYs96qM4+o1rTzdG9fTN37Ht942oRmLxqog+fO/vrswcfcW8t4dWNtT7LGVAbtjL7qCMwluoKIbEdVHLNJYAjYQXWBRaNr42OSw=;
  h=Received:Received:Message-ID:From:To:Subject:Date:MIME-Version:Content-Type:X-Priority:X-MSMail-Priority:Importance:X-Mailer:X-MimeOLE;
DKIM-Signature: v=1; a=rsa-sha1; c=relaxed; d=adresemail.com; h=
message-id:from:to:subject:date:mime-version:content-type; s=
private; bh=VHqE41t3jzZrKlY8owYiRdVz4gI=; b=ofZjBMlVh5r0aLbZk6Ue
MjZuqZyIr8HVNAUa+Z1KjUUDx7wpPuxDEskIJ7N/Gc7elna2Y1wZKcUnWJvCGP0h
rp7JFLqtS1oSfqi3q+0D3rAWlrGfDJWC88+zN+j9F98tTwBYh1M1LbHrLAs3Yx7p
ua8y/8MJy5jvgiNnS4wwhOM=
Received: (qmail 31908 invoked from network); 9 Sep 2013 19:34:02 -0000
Received: from unknown (HELO traderPC) (suport@adresemail.com@86.105.94.7)
  by trader.adresemail.com with ESMTPA; 9 Sep 2013 19:34:02 -0000
Message-ID: <D293ED61BA66437EB69CBBD080A0B80A@traderPC>
From: "AdreseMail" <suport@adresemail.com>
To: <check-auth@verifier.port25.com>
Subject: testing
Date: Mon, 9 Sep 2013 22:35:24 +0300
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0017_01CEADAC.DFFD6970"
X-Priority: 3
X-MSMail-Priority: Normal
Importance: Normal
X-Mailer: Microsoft Windows Live Mail 16.4.3508.205
X-MimeOLE: Produced By Microsoft MimeOLE V16.4.3508.205

Acesta este un mesaj cu mai multe par?i în format MIME.

------=_NextPart_000_0017_01CEADAC.DFFD6970
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

Hello,

Just a test message.

------=_NextPart_000_0017_01CEADAC.DFFD6970
Content-Type: text/html;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

<HTML><HEAD></HEAD>
<BODY dir=3Dltr>
<DIV dir=3Dltr>
<DIV style=3D"FONT-SIZE: 12pt; FONT-FAMILY: 'Calibri'; COLOR: #000000">
<DIV>Hello,</DIV>
<DIV>&nbsp;</DIV>
<DIV>Just a test message.</DIV>
<DIV>&nbsp;</DIV></DIV></DIV></BODY></HTML>

------=_NextPart_000_0017_01CEADAC.DFFD6970--




« Last Edit: 1970-01-01, 01:00:00 by Guest »
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Offline crossing

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Re: Emails Going to Spam
« Reply #27 on: 2013-09-10, 04:08:27 »
And this is my Cloudflare and Kloxo-MR settings.
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Offline chrisf

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Re: Emails Going to Spam
« Reply #28 on: 2013-09-10, 06:05:55 »
Under the domain name in KloxoMR click Email Auth - enable SPF.

Your cloud settings show a SPF record, but check-auth is not finding one.  This has to be your problem - all major email now requires both a SPF TXT and a SPF RR.  KloxoMR currently only supports SPF TXT - but it will get you into an inbox.

Enable the SPF under Email Auth after clicking on the domain.

After you enable it wait for a few hours and resend a message to verifier.port25 - you MUST get SPF to pass.

I will help :)
« Last Edit: 1970-01-01, 01:00:00 by Guest »
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Offline MRatWork

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Re: Emails Going to Spam
« Reply #29 on: 2013-09-10, 06:45:36 »
Read http://en.wikipedia.org/wiki/List_of_DNS_record_types, especially for SPF?. Is it as 'and as of August 2013 it’s considered for obsolescence.'?
« Last Edit: 1970-01-01, 01:00:00 by Guest »
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