MRatWork Forum by Mustafa Ramadhan

Sawo Project - Kloxo-MR Discussions => Kloxo-MR Technical Helps => Topic started by: kolovoip on 2017-08-31, 11:27:00

Title: email stop working After KloxoMr Update
Post by: kolovoip on 2017-08-31, 11:27:00
Hello
I am  Having Problems with my email after Updating kloxomr
i have read, tried everything suggested in this forum , nothing worked , reinstalled kloxomr , same
 deffered "sorry, I wasn't able to establish connection
1. roundcube page Blank.. tried reinstalling as Mustapha suggested still same
2.afterlogic, can Login, But cant send email (An error occurred during sending the message.)
3.rainloop- SENDS mail , but stocked in mailque
4. other mail clienst email stocked in mailque

tried everything i know, nothing works.. My dns settings are ok
Title: Re: email stop working After KloxoMr Update
Post by: MRatWork on 2017-08-31, 12:13:02
Please always inform 'sh /script/sysinfo' when asking.
Title: Re: email stop working After KloxoMr Update
Post by: kolovoip on 2017-08-31, 12:18:46
Ok, Here it is

[root@server1 ~]# sh /script/sysinfo
A. Control Panel:
   - Kloxo-MR: 7.0.0.c-2017083001
   - Web: hiawatha-10.6.0-f.1.mr.el6.i686
   - PHP: php56s - 5.6.31-1.ius.centos6 (fpm mode)
B. Plateform:
   - OS: CentOS release 6.9 (Final) i686
   - Hostname: server1.smartpremium.net
C. Services:
   1. MySQL: MariaDB-server-10.0.32-1.el6.i686
   2. PHP:
      - Installed:
        - Branch: php56u-cli-5.6.31-1.ius.centos6.i686
        - Multiple:
          * php52m - 5.2.17-102.mr.el6
          * php53m - 5.3.29-1.ius.centos6
          * php54m - 5.4.45-1.ius.centos6
          * php55m - 5.5.38-1.ius.centos6
          * php56m - 5.6.31-1.ius.centos6
          * php70m - 7.0.21-1.ius.centos6
          * php71m - 7.1.7-1.ius.centos6
      - Used: --PHP Branch--
      - Multiple: enable
   3. Web Used: apache
     - Hiawatha: hiawatha-10.6.0-f.1.mr.el6.i686
     - Lighttpd: lighttpd-1.4.45-1.el6.i686
     - Nginx: nginx-1.13.4-1.el6.ngx.i386
     - Apache: httpd24u-2.4.27-1.ius.centos6.i686
       - PHP Type: php-fpm_event
       - Secondary PHP: off
   4. WebCache: none
     - ATS: --uninstalled--
     - Squid: --uninstalled--
     - Varnish: --uninstalled--
   5. Dns: bind
     - Bind: bind-9.9.9-1.mr.el6.i686
     - DJBDns: djbdns-1.05-17.4.mr.el6.i386
     - NSD: nsd-4.1.16-1.el6.i686
     - PowerDNS: pdns-4.0.3-1.el6.MIND.i686
     - Yadifa: yadifa-2.2.5-1.mr.el6.i686
   6. Mail: qmail-toaster-1.03-1.3.57.mr.el6.i686
      - pop3/imap4: courier-imap-toaster-4.1.2-1.3.20.mr.el6.i686
      - smtp: qmail-toaster-1.03-1.3.57.mr.el6.i686
      - spam: bogofilter-1.2.4-1.el6.i686
   7. FTP: pure-ftpd
      - pure-ftpd: pure-ftpd-1.0.37-1.mr.el6.i386
   8. Stats: awstats
      - awstats: kloxomr-stats-awstats-7.6-1.mr.noarch
D. Memory:
             total       used       free     shared    buffers     cached
Mem:          5811        872       4938          0         55        555
-/+ buffers/cache:        261       5549
Swap:         5951          0       5951
E. Disk Space:
Filesystem            Size  Used Avail Use% Mounted on
/dev/mapper/vg_server1-lv_root
                       50G  3.1G   44G   7% /


*** Process Time: 00:00:01:37.97470 (dd:hh:mm:ss:xxxxxx) ***

* Note: run 'sh /script/sysinfo -y' if you want run 'fix-service-list' also
        (importance after Kloxo-MR update)
Title: Re: email stop working After KloxoMr Update
Post by: MRatWork on 2017-08-31, 13:16:42
Try 'sh /script/reset-mysql-root-password; sh /script/cleanup; sh /script/restart-all'.
Title: Re: email stop working After KloxoMr Update
Post by: MRatWork on 2017-08-31, 13:22:51
If still not work for sending, investigate your domain and ip via mxtoolbox.com.
Title: Re: email stop working After KloxoMr Update
Post by: kolovoip on 2017-08-31, 13:39:29
Ok i tried your advice .. Tried to Login to my webmail
I get Authentication failed
Title: Re: email stop working After KloxoMr Update
Post by: kolovoip on 2017-08-31, 13:40:49
If still not work for sending, investigate your domain and ip via mxtoolbox.com.

 This i have done many times,  no errors
Title: Re: email stop working After KloxoMr Update
Post by: MRatWork on 2017-08-31, 13:42:47
Ok, give me your ssh and panel access.
Title: Re: email stop working After KloxoMr Update
Post by: kolovoip on 2017-08-31, 13:50:52
I have sent You Pm with ssh details


thanks
Title: Re: email stop working After KloxoMr Update
Post by: MRatWork on 2017-08-31, 15:23:23
Just running
Code: [Select]
sh /script/reset-mysql-root-password
sh /script/reset-mysql-kloxo-password
reboot
sh /script/cleanup
sh /script/fixmail-all
sh /script/restart-all
Title: Re: email stop working After KloxoMr Update
Post by: kolovoip on 2017-08-31, 15:59:05
Do You mean i should Run this commands??
 Also I checked mailque many mails i tested now is stocked
Title: Re: email stop working After KloxoMr Update
Post by: MRatWork on 2017-08-31, 16:12:56
Already fix by me. So, I think your server running well now.
Title: Re: email stop working After KloxoMr Update
Post by: kolovoip on 2017-08-31, 16:30:27
but sending emails dont work
Please I am tired of this problem, Kindly fix my smtp once and for all
check mailque you will see emails stock there , did not receive email either
Title: Re: email stop working After KloxoMr Update
Post by: MRatWork on 2017-08-31, 17:32:45
Look like 'mx record' refer to different server. It's not work without relay between 2 servers.
Title: Re: email stop working After KloxoMr Update
Post by: kolovoip on 2017-08-31, 17:53:08
Please DNS Settings mx records points to server ip
not another ip , i tried to do relay did not work , so i deleted them , this was after i started having problems with mails
Title: Re: email stop working After KloxoMr Update
Post by: MRatWork on 2017-08-31, 17:58:09
Try by yourself to change 'a record' for 'mail' with main ip.
Title: Re: email stop working After KloxoMr Update
Post by: kolovoip on 2017-08-31, 18:17:46
there is no a mx record  see for yourself

    deleted
Title: Re: email stop working After KloxoMr Update
Post by: kolovoip on 2017-08-31, 18:18:35
also it was working before I did Update
Title: Re: email stop working After KloxoMr Update
Post by: kolovoip on 2017-08-31, 18:21:22
also this IP 162.X.X.181   is the main server IP and where email is hosted
only website is hosted on another server which i use A record to point to, and it works
Title: Re: email stop working After KloxoMr Update
Post by: kolovoip on 2017-08-31, 19:14:33
Hi Now  I Understand what you mean  A Record was pointing to ____base_____ to Ip website is been hosted , base means Kloxomr server ip , so i  deleted it from the dns , Because my mx is also pointing to _________base____
Email is no longer stocked in mailqueue , but Not delivering mails


thanks
Title: Re: email stop working After KloxoMr Update
Post by: MRatWork on 2017-08-31, 19:32:18
You mean still want using external IP (IP from different server)?.

By default, 'A record' for mail as he same as for __base__ and then 'MX record' refer to 'mail'.
Title: Re: email stop working After KloxoMr Update
Post by: kolovoip on 2017-08-31, 19:47:47
yes Bro i like using external ip for web hosting only, as the website is hosted on another server IP 216.X.X.140,  I would have love to host the website in kloxo, But the website must be hosted where the app is  which  is in the above ip
Title: Re: email stop working After KloxoMr Update
Post by: kolovoip on 2017-08-31, 19:49:40
am getting this error when  trying to login to webmail    Authentication failed
Title: Re: email stop working After KloxoMr Update
Post by: MRatWork on 2017-09-01, 04:10:54
Try reset password for email account.
Title: Re: email stop working After KloxoMr Update
Post by: kolovoip on 2017-09-01, 13:52:10
hello
the authentication error fixed
but still can not send mails ,but can receive
some error i got ...Connected_to_104.44.194.236_but_connection_died._(#4.4.2)/
Sep  1 07:59:16 server1 send: status: local 0/10 remote 0/60


Since 4 days now i have been working on this , am really frustrated.. help me Mustapha
Title: Re: email stop working After KloxoMr Update
Post by: MRatWork on 2017-09-01, 16:05:12
Try 'sh /script/restart-mail' and then try send mail again for testing (with assumption IP 104.44.194.236 in the same server with website).
Title: Re: email stop working After KloxoMr Update
Post by: kolovoip on 2017-09-02, 07:03:38
for those who might have such problems,
watchdog is the problem , Blocking port 25 , so use alternative ports for email