Sponsor:

Server and Web Integrator
Link:
Kloxo-MR logo
6.5.0 or 7.0.0
Click for "How to install"
Donation/Sponsorship:
Kloxo-MR is open-source.
Donate and or Sponsorship always welcome.
Click to:
Click Here
Please login or register. 2017-05-27, 00:29:15

Author Topic: Can't receive emails - user_is_over_quota problem  (Read 390 times)

0 Members and 1 Guest are viewing this topic.

Offline idove

  • Junior Member
  • *
  • Posts: 41
  • Karma: +0/-0
    • View Profile
Can't receive emails - user_is_over_quota problem
« on: 2017-04-05, 16:25:14 »
Can't receive emails on one domain on kloxo mr 6.5.0.
I can send emails, but can't receive it.

I get this in maillog for test@example.com
Code: [Select]
Apr  5 16:23:50 server send: starting delivery 8: msg 16394741 to local example.com-test@example.com
Apr  5 16:23:50 server send: status: local 1/10 remote 0/60
Apr  5 16:23:50 server send: delivery 8: failure: user_is_over_quota/
Apr  5 16:23:50 server send: status: local 0/10 remote 0/60

What is user_is_over_quota does it have? Where to change?

In Kloxo panel, I can't see anything above normal. I try to restart qmail, change limits, add more in limits, for all mails, for total mail quota, added bandwidth, nothing.

Other domains on this server and emails works normally.
Tnx.


Offline idove

  • Junior Member
  • *
  • Posts: 41
  • Karma: +0/-0
    • View Profile
Re: Can't receive emails - user_is_over_quota problem
« Reply #1 on: 2017-04-05, 16:38:54 »
I finally changed Total Disk Usage (MB) from 4000 MB to 8000 MB and now it is fine. Why? For me it seems that 4GB was more than enough.

In kloxo now is:
TotDisk   2.65 GB   7.81 GB
MailDisk   80.4 MB   1000 MB
Mailaccount   8   25
Cdisk   2.65 GB
Mysqldisk   0.4 MB

I checked manually:
/home/example/ 906.8 MB
/home/lxadmin/mail/domains/aberro 80,1MB
/var/lib/mysql/example 388kB

Is there something that I'm missing? Tnx.

Offline MRatWork

  • Administrator
  • The Elite
  • *****
  • Posts: 14,487
  • Karma: +105/-8
  • Gender: Male
    • View Profile
    • MRatWork Forum
Re: Can't receive emails - user_is_over_quota problem
« Reply #2 on: 2017-04-05, 16:48:47 »
Quota also include stats files.
..:: MRatWork (Mustafa Ramadhan Projects) ::..
-- Server/Web-integrator - Web Hosting (Kloxo-MR READY!) --

Offline idove

  • Junior Member
  • *
  • Posts: 41
  • Karma: +0/-0
    • View Profile
Re: Can't receive emails - user_is_over_quota problem
« Reply #3 on: 2017-04-05, 19:49:25 »
Where are located?
/home/example/_processed_stats? This folder is empty.

Also one backup was in
/home/kloxo/client/example/__backup with 800MB file.

This is total of 1,8 GB, and limit was 4GB.

Am I missing some folder/files?
Tnx.
« Last Edit: 2017-04-05, 20:00:14 by idove »

Offline MRatWork

  • Administrator
  • The Elite
  • *****
  • Posts: 14,487
  • Karma: +105/-8
  • Gender: Male
    • View Profile
    • MRatWork Forum
Re: Can't receive emails - user_is_over_quota problem
« Reply #4 on: 2017-04-05, 22:03:19 »
Also backup files inside '/home/kloxo/client/<clientname>/__backup'
« Last Edit: 2017-04-05, 22:14:05 by MRatWork »
..:: MRatWork (Mustafa Ramadhan Projects) ::..
-- Server/Web-integrator - Web Hosting (Kloxo-MR READY!) --

Offline idove

  • Junior Member
  • *
  • Posts: 41
  • Karma: +0/-0
    • View Profile
Re: Can't receive emails - user_is_over_quota problem
« Reply #5 on: 2017-04-05, 22:28:00 »
Yes,
I found all this and in total was ~2,7GB. Total approved disk space was 4GB.
So receiving email's didn't work. Only when I change to 8GB.

Is it bug, or did I miss anything?
Tnx.

Offline idove

  • Junior Member
  • *
  • Posts: 41
  • Karma: +0/-0
    • View Profile
Re: Can't receive emails - user_is_over_quota problem
« Reply #6 on: 2017-05-03, 12:32:09 »
Dear MRatWork,
I noticed the same problem occur again. In one of the post I mentioned that there is also problem with logging to /var/log/maillog but that's other issue, I don't thhink is related. From some reason maillog stops, but after service rsyslog restart, log is fine for few days. So I need to restart rsyslog every few days, when I want to check maillog.

Anyway, today I have problem again with the same domain, menitioned above in previous posts, sender of email receive this message:

Code: [Select]
From: MAILER-DAEMON@myserverdomain.com
Hi. This is the qmail-send program at myserverdomain.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<info@userdomain.com>:
user is over quota

--- Below this line is a copy of the message.

I get the same reply on all 5 email addresses on userdomain.com. I check via kloxo, they have plenty of space, all email addresses use only few MB, but have set for 100MB. And still sender receive user is over quota.

In maillog:
Code: [Select]
May  3 09:57:05 server send: new msg 16384015
May  3 09:57:05 server send: info msg 16384015: bytes 7268455 from <xxx@somedomain.com> qp 1947 uid 7791
May  3 09:57:05 server send: starting delivery 3: msg 16384015 to local userdomain.com-info@userdomain.com
May  3 09:57:05 server send: status: local 1/10 remote 0/60
May  3 09:57:05 server send: delivery 3: failure: user_is_over_quota/
May  3 09:57:05 server send: status: local 0/10 remote 0/60
May  3 09:57:06 server send: bounce msg 16384015 qp 1957
May  3 09:57:06 server send: end msg 16384015


But this is not true, in my opinion, maybe you can point me to the right direction.

After restarting of qmail, the same problem.
Then I change from 1GB total mail capacity to 2GB, nothing, same problem.
Then I restart kloxo and everything is fine.

I didn't restart kloxo, before changing to 2GB, but I think that there is somewhere maybe bug or? Maybe  qmail get false alarm of user quota from kloxo?
Can you help?
This is the second time I get the same error for the same user.

What kloxo checking for user quota? Maybe I can manually check?
Is there any code I can check?

Thank you.





Offline MRatWork

  • Administrator
  • The Elite
  • *****
  • Posts: 14,487
  • Karma: +105/-8
  • Gender: Male
    • View Profile
    • MRatWork Forum
Re: Can't receive emails - user_is_over_quota problem
« Reply #7 on: 2017-05-03, 12:56:27 »
What's about mail recipient (not sender). Recipient also the same server?
..:: MRatWork (Mustafa Ramadhan Projects) ::..
-- Server/Web-integrator - Web Hosting (Kloxo-MR READY!) --

Offline idove

  • Junior Member
  • *
  • Posts: 41
  • Karma: +0/-0
    • View Profile
Re: Can't receive emails - user_is_over_quota problem
« Reply #8 on: 2017-05-03, 13:25:31 »
No, I tested sending email from my personal gmail to problematic domain, on kloxo 6.5.0/centos6.
All other domain email works fine in mentioned time, except that problematic domain.


Offline MRatWork

  • Administrator
  • The Elite
  • *****
  • Posts: 14,487
  • Karma: +105/-8
  • Gender: Male
    • View Profile
    • MRatWork Forum
Re: Can't receive emails - user_is_over_quota problem
« Reply #9 on: 2017-05-03, 14:16:58 »
Sorry, it's Kloxo-MR 6.5 and a final version. My work is consentrate to KLoxo-MR 7.0 before in final version.
..:: MRatWork (Mustafa Ramadhan Projects) ::..
-- Server/Web-integrator - Web Hosting (Kloxo-MR READY!) --

Offline idove

  • Junior Member
  • *
  • Posts: 41
  • Karma: +0/-0
    • View Profile
Re: Can't receive emails - user_is_over_quota problem
« Reply #10 on: 2017-05-04, 07:34:14 »
OK,
I understand that.
But if there is problem in 6.5.0, it is possible that the same remains in 7.0.
Can you just gave me the "formula" how and what triggers "user quota"? It seems that there is a bug in 6.5.0 and possibly the same code is used to calculate this on 7.0.


P.S.
I will gladly upgrade 6.5.0 to 7.0, but I'm not sure that this is good idea. Juts few months back I upgraded and moved all from original Kloxo to your latest release Kloxo MR 6.5.0, 7.0 was then still in beta.

Offline MRatWork

  • Administrator
  • The Elite
  • *****
  • Posts: 14,487
  • Karma: +105/-8
  • Gender: Male
    • View Profile
    • MRatWork Forum
Re: Can't receive emails - user_is_over_quota problem
« Reply #11 on: 2017-05-04, 07:43:56 »
Kloxo-MR 7.0 already in candidate release where one step before final. I hope next 1-2 month will be final release.

As I remember, I didn't touch the code related to quota in Kloxo-MR 6.5.
..:: MRatWork (Mustafa Ramadhan Projects) ::..
-- Server/Web-integrator - Web Hosting (Kloxo-MR READY!) --

Offline idove

  • Junior Member
  • *
  • Posts: 41
  • Karma: +0/-0
    • View Profile
Re: Can't receive emails - user_is_over_quota problem
« Reply #12 on: 2017-05-04, 08:24:51 »
Tnx for reply, great for 7.0 and final version.

But, can you maybe tell how and where is calculated user quota trigger in Kloxo? So I can check, or somehow see where the problem is occuring.

Am I on right track, I mean that kloxo send trigger to qmail that quota is reached, and then qmail stop receiving emails.

Tnx.

Offline MRatWork

  • Administrator
  • The Elite
  • *****
  • Posts: 14,487
  • Karma: +105/-8
  • Gender: Male
    • View Profile
    • MRatWork Forum
Re: Can't receive emails - user_is_over_quota problem
« Reply #13 on: 2017-05-04, 08:59:03 »
Where you set email account quota?.
..:: MRatWork (Mustafa Ramadhan Projects) ::..
-- Server/Web-integrator - Web Hosting (Kloxo-MR READY!) --

Offline idove

  • Junior Member
  • *
  • Posts: 41
  • Karma: +0/-0
    • View Profile
Re: Can't receive emails - user_is_over_quota problem
« Reply #14 on: 2017-05-04, 09:36:11 »
In clients (client has only one domain).
Then in limits of this clients

Mail Disk Usage (MB) > 2000MB
And then for each mail, total 5 emails,
each one limit 100MB.

All emails has together ~100MB, and each one has 5-30MB full.


I will repeat myself again, none of this quotas was reached (maybe only 5%), but maillog get erro:
user qouta reached.

 


Top 4 Global Search Engines:    Google    Bing    Baidu    Yahoo

Page created in 0.05 seconds with 18 queries.

web stats analysis