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Please login or register. 2024-03-29, 06:55:49

Author Topic: Email corect login details rejected  (Read 8033 times)

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Offline geo

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Email corect login details rejected
« on: 2014-02-23, 13:30:43 »
Hi,

I have a problem with my Kloxo-MR 6.5.0.f-2014020301 on mail.
My login details are rejected when I connect with outlook and mobile client, and in webmail (roundcube) when I use it to read a few mails I see connection loss with red.. and login details error, after I refresh the page for a few times is ok.. for a few of secconds.... and so on....
Is like...  my server lose connectivity to the network for 20....30 seconds and after is ok.. 20....30 seconds...
On imap pop3 and smtp I use 993 995 and 465 ports.. (smtp is ok)
How can I workaround this problem or where to start to look?   
I used Kloxo 6.12 for 3 years before the migrate to KloxoMr and everythink was fine.

Thank You!

Offline MRatWork

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Re: Email corect login details rejected
« Reply #1 on: 2014-02-23, 13:37:14 »
Inform here your 'sh /script/sysinfo'.
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Offline geo

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Re: Email corect login details rejected
« Reply #2 on: 2014-02-23, 13:39:54 »
[root@hosting ~]# sh /script/sysinfo



A. Kloxo-MR: 6.5.0.f-2014020301

B. OS: CentOS release 6.5 (Final) x86_64

C. Apps:
   1. MySQL: mysql-5.5.34-1.el6.x86_64
   2. PHP: php-5.3.27-3.el6.x86_64
   3. Httpd: httpd-2.2.26-1.el6.x86_64
   4. Lighttpd: --uninstalled--
   5. Nginx: --uninstalled--
   6. Qmail: qmail-toaster-1.03-1.3.35.mr.el6.x86_64
      - with: courier-imap-toaster-4.1.2-1.3.14.mr.el6.x86_64
   7. Dns: bind-9.9.5-1.el6.x86_64

D. Php-type (for Httpd/proxy): mod_php_ruid2

E. Memory:
                total       used       free     shared    buffers     cached
   Mem:           996        899         96          0          4        191
   -/+ buffers/cache:        703        292
   Swap:          991         50        941

[root@hosting ~]#

Offline MRatWork

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Re: Email corect login details rejected
« Reply #3 on: 2014-02-23, 13:42:44 »
Try 'yum reinstall *-toaster; sh /script/fixmail-all; sh /script/restart-mail'.
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Offline geo

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Re: Email corect login details rejected
« Reply #4 on: 2014-02-23, 14:24:06 »
Thanks Mustafa,

OK, now it works... but I can't send email form outlook and the mobile devices.. only form webmail it works.
Connection to server was interupted...  I try on bouth ports... 25 and 465 .
[root@hosting ~]# netstat -nlp | grep 465
tcp        0      0 0.0.0.0:465                 0.0.0.0:*                   LISTEN      18345/tcpserver
[root@hosting ~]# netstat -nlp | grep 25
tcp        0      0 0.0.0.0:25                  0.0.0.0:*                   LISTEN      18339/tcpserver

Thanks


Offline MRatWork

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Re: Email corect login details rejected
« Reply #5 on: 2014-02-23, 14:29:55 »
Try telnet your server ip like 'telnet IPpublic 25'.
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Offline geo

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Re: Email corect login details rejected
« Reply #6 on: 2014-02-23, 15:04:04 »
Yes, its OK.. telnet on bouth ports are ok..

Offline MRatWork

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Re: Email corect login details rejected
« Reply #7 on: 2014-02-23, 17:40:47 »
Better testing from outside (remote).

For setting in outlook try with various combination between port, connection security and authentication method.

Remember, you must use mail server as 'mail.domain.com' and account/username as 'account@domain.com'.
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Offline geo

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Re: Email corect login details rejected
« Reply #8 on: 2014-02-23, 19:54:18 »
I made this..  the server is on a VPS on Vmware.. before to reinstall qmail I made a snapshot... in case of bad thinks hapens...  and now if the smtp don't work... I restored the snapshot...  anythink to try?

Thank You!

Offline geo

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Re: Email corect login details rejected
« Reply #9 on: 2014-02-23, 21:29:46 »
OK... so I restored the server to the state before of reinstall toaster, after more tests I suspect that when I access webmail interface.. (roundcube) the mail server start with errors about login..  I will try to stress the server from the outlook and from mobile clients.. to see if he will give me errors.. whitout acces webmail.  If I am right.. why webmail block the autentification and give me errors? 

(my english is not so good... I hope you understood.)

Thank You

Offline MRatWork

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Re: Email corect login details rejected
« Reply #10 on: 2014-02-24, 00:38:52 »
If you have a problem when login to webmail, usually because mysql root password not match between applications. Go to 'reset mysql password' and then run again 'sh /script/fixmail-all; sh /script/restart-mail'.
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Offline geo

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Re: Email corect login details rejected
« Reply #11 on: 2014-02-24, 09:19:37 »
Is working to connect to webmail, but after a few clicks in webmail it give me Conection timeout.... Error Login...
I didn't use webmail from the last post, about 12 hours ago, and mail works fine. Is there a way to reinstall only webmail?

Thank You

Offline MRatWork

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Re: Email corect login details rejected
« Reply #12 on: 2014-02-24, 11:08:15 »
You can reinstall webmail with 'yum reinstall kloxomr-webmail*'. After that run again 'sh /script/fixmail-all' (or enough 'sh /script/fixwebmail').
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Offline geo

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Re: Email corect login details rejected
« Reply #13 on: 2014-02-24, 11:24:56 »
I use the webmail and did't not give me errors...  I don't know why....  Last thinks I made was fixmail-all  and change  the default webmail aplication on server from Roundcube to Aplication Choser...  And works fine .. for now...

If he will start again with errors I will tell you...

THANK YOU VERY MUCH FOR THE REAL TIME SUPPORT! :)

 


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