The live chat service is mostly used as an alternative to the phone call service option. Just in case you are on hold on the call for quite a long time, you can use the live chat feature that is available for the customers to use and it resolve issue for traveller regarding issue on
how do I talk to a WestJet agent? For the live chat feature, you need to first go to the official page of WestJet Airlines.On the panel, you can see various options and drop-down menus.You need to click on the help menu and then select the contact us option.When you are directed to the contact option, you can see a tiny icon for chat.Click on the icon and, in the text box, send your queries.
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https://www.smartcatches.com/blog/how-do-you-get-through-to-westjet-airlines